M21-1MR Table of Contents

Here's a list of the included content:

M21-1MR Part 1. Claimants Rights and Responsibilities
     Table of Contents
     Chapter 1 - Duty to Assist
          Table of Contents
          Section A - Description and General Information
          Section B - Handling Claims Under 38 U.S.C 5103
          Section C - Requesting Records
     Chapter 2 - Due Process
          Table of Contents
          Section A - General Information on Due Process
          Section B - Notice of Proposed Adverse Action
          Section C - Adverse Action Proposal Period
          Section D - Contemporaneous Notice
          Section E - Exhibits
     Chapter 3 - Power of Attorney
          Table of Contents
          Section A - General Information on Power of Attorney (POA)
          Section B - Handling Power of Attorney (POA) Appointments
          Section C - Payment of Attorney or Agent Fees
     Chapter 4 - Hearings
          Chapter 4 - Hearings
     Chapter 5 - Appeals
          Table of Contents
          Section A - General Information on Appeals
          Section B - Notice of Disagreement (NOD)
          Section C - Decision Review Office (DRO) Review Process
          Section D - Statement of the Case (SOC) and Supplement Statement of the Case (SSOC)
          Section E - Filing a Substantive Appeal
          Section F - Docketing, Certification, and Claims Folder Transfer
          Section G - Board of Veterans Appeals (BVA) Decisions and Remands
          Section H - Board of Veterans Appeals (BVA) Hearings
          Section I - Court of Appeals for Veterans Claims (CAVC)
          Section J - Special Appeal Issues and Cases
          Section K - Veterans Appeals Control and Locator System (VACOLS)
M27-1 Benefits Assistance Service Procedures
     Introduction
     Part I. VBA Public Contact and Direct Services
          Chapter 1 - General Information
          Chapter 2 - Customer Service
          Chapter 3 - Telephone Interviews
          Chapter 4 - Personal Interviews
          Chapter 5 - Correspondence
          Chapter 6 - Inquiry Routing and Information System (IRIS)
          Chapter 7 - Freedom of Information Act (FOIA) and Privacy Act (PA)
          Chapter 8 - Reference Information
     Part II. VBA Outreach
          Chapter 1 - Outreach Services Programs
          Chapter 2 - Special Outreach Programs
     Part III. VBA Web Communications
          Subpart i. Web Services
               Chapter 1 - Server Technology
               Chapter 2 - Web Procedures
               Chapter 3 - Web Content
               Chapter 4 - Enterprise Content Management System (ECMS)
               Chapter 5 - Federal Government Laws, Regulations, Executive Orders
               Chapter 6 - eBenefits
               Chapter 7 - VA In-person Proofing Process
          Subpart ii. Social Media Services
               Chapter 1 - Overview of Social Media
               Chapter 2 - Description of Social Media
               Chapter 3 - Roles and Responsibilities
               Chapter 4 - Social Media Procedures
               Chapter 5 - Agency and Federal References
     Part IV. Quality and Training
          Chapter 1 - Quality
          Chapter 2 - Training
M21-1MR Part 3. General Claims Process
     Subpart I - Overview of Claims Processing and Structure of the Veterans Service Center
          Chapter 1 - Structure of the Veterans Service Center (VSC)
               Table of Contents
               Chapter 1 - Structure of the Veterans Service Center (VSC)
          Chapter 2 - Pre-Discharge Claims
               Table of Contents
               Section A - General Information on Pre-Discharge Claims
               Section B - Divison of Responsibilities for Processing Pre-Discharge Claims
               Section C - Ancillary Claims and Miscellaneous Pre-Discharge Issues
               Section D - Integrated Disability Evaluation System (IDES) - 3/26/14
          Chapter 3 - Fully Developed Claim (FDC) Program
               Table of Contents
               Section A - General Information about the Fully Developed Claim (FDC)Program
               Section B - Processing Fully Developed Claims (FDCs)
     Subpart II - Initial Screening and Determining Veterans Status
          Chapter 1 - Initial Screening Process
               Table of Contents
               Section A - Process Overview
               Section B - Mail Management
               Section C - Initial Screening Policies
          Chapter 2 - Benefit Programs and Types of Claims
               Table of Contents
               Section A - Department of Veterans Affairs (VA) Benefit Programs
               Section B - Original Disability Claims
               Section C - Original Death Claims
               Section D - Informal Claims
               Section E - Reopened Claims
               Section F - Claims for Increase
          Chapter 3 - Folder Establishment
               Table of Contents
               Section A - File Numbers
               Section B - Folders and Charge Cards
               Section C - Filing and Removal of Material
          Chapter 4 - Files and Folder Control
               Table of Contents
               Section A - Folder Storage
               Section B - Handling Mail
               Section C - Delivery and Recharge of Folders
               Section D - Lost Folders
               Section E - Duplicate Claim (DUPC) Transactions
               Section F - Segregated Folders and Deceased Veterans’ Claims Folders
               Section G - Folder Maintenance
               Section H - File Types
               Section I - Folders Meeting the Criteria for Review by the United States Court of Appeals for Veterans Claims (CAVC)
               Section J - Exhibits
          Chapter 5 - Jurisdiction and Transfer
               Table of Contents
               Section A - Jurisdiction Over Claims Folders
               Section B - Jurisdiction Over Deceased Veterans Claims Folders
               Section C - Jurisdiction Over Education and Rehabilitation Claims
               Section D - General Policies for Permanent Transfer
               Section E - Permanent Transfer Out or Transfer In of Claims Folders
               Section F - Temporary Transfer
               Section G - Transfer of Folders Subject to Review by the United States Court of Appeals for Veterans Claims (CAVC)
          Chapter 6 - Determining Veteran Status and Eligibility for Benefits
               Table of Contents
               Chapter 6 - Determining Veteran Status and Eligibility for Benefits
          Chapter 7 - Referrals to the Rating Activity
               Table of Contents
               Chapter 7 - Referrals to the Rating Activity
          Chapter 8 - First Notice of Death (FNOD) Processing
               Table of Contents
               Section A - General Policies for PNOD Processing
               Section B - System Information
               Section C - FNOD Claims Folders and Lightweight Folders
               Section D - Interaction with the Records Management Center (RMC)
               Section E - Verification of Service and Related Issues
               Section F - Miscellaneous (FNOD) Issues
     Subpart III - General Development and Dependency Issues
          Chapter 1 - Rules and Process
               Table of Contents
               Section A - Initial Considerations Regarding the Development Process
               Section B - Evidence Requested from the Claimant
               Section C - Requesting Evidence from Other Sources
          Chapter 2 - Developing for Service Records
               Table of Contents
               Section A - General Information on Service Records
               Section B - Service Record Migration
               Section C - Beneficiary Identification and Records Locator Subsystem (BIRLS), Records Management Center (RCM) and the Service Treatment Record (STR) Folder
               Section D - Requesting Information/Records Through the Personnel Information Exchange System (PIES)
               Section E - Unique Claims and Situations that Require Special Handling
               Section F - Merchant Marine Service Records
               Section G - Prisoners of War (POW) Service Records
               Section H - Record Exchanges between the Department of Veterans Affairs (VA) and the Service Departments
               Section I - Control and Follow-up on Record Requests
               Section J - Service Department Organzational Structures and service Record Address Codes
               Section K - Other Contact and Reference Information
          Chapter 3 - Information Requests to and from the Social Security Administration (SSA)
               Table of Contents
               Section A - Department of Veterans Affairs (VA) Requests for Information from the SSA
               Section B - SSA Requests for Information from VA
          Chapter 4 - Information Requests to or from Other Federal and State Agencies
               Table of Contents
               Chapter 4 - Information Requests to or from Other Federal and State Agencies
          Chapter 5 - Relationship and Dependency
               Table of Contents
               Section A - General Information on Relationship and Dependency
               Section B - General Information on Establishing Marital Relationship
               Section C - Establishing Common Law Marriages
               Section D - Establishing Other Types of Marriages
               Section E - Establishing Marital Relationship in Death Cases
               Section F - Establishing a Child's Age and Relationship and Adjusting Awards for Dependents
               Section G - Establishing relationship for a Biological Child, Adopted Child, and Stepchild
               Section H - Marriage of a Child
               Section I - Establishing Parental Relationship
               Section J - Establishing Parental Dependency
               Section K - Verification of Marital Status andd the Status of Dependents
          Chapter 6 - School Attendance
               Table of Contents
               Section A - Notificationof Protential Entitlement and School Attendance Policies
               Section B - Awards and Adjustments Based Upon School Attendance
               Section C - Dependents' Educational Assistance (DEA)
               Section D - Exhibits
          Chapter 7 - EA Childs Permanent Incapacity for Self Support
               Table of Contents
               Chapter 7 - EA Childs Permanent Incapacity for Self Support
     Subpart IV - General Rating Process
          Chapter 1 - General Information on the Rating Activity
               Table of Contents
               Chapter 1 - General Information on the rating Activity
          Chapter 2 - Reviewing Claims
               Table of Contents
               Section A - Preliminary Review of Claims
               Section B - Revision of Decisions
          Chapter 3 - Examinations
               Table of Contents
               Section A - Examination Request
               Section B - Scheduling Examinations
               Section C -Control of Examinations
               Section D - Examination Reports
               Section E - VA Medical Facilities
          Chapter 4 - Rating Specific Disabilities
               Table of Contents
               Section A - Musculoskeletal Conditions
               Section B - Conditions of the Organs of Special Sense
               Section C - Infectious Diseases, Immune Disorders, and Nutritional Deficiencies
               Section D - Respiratory Conditions
               Section E - Cardiovascular System Conditions
               Section F- Endocrine Conditions
               Section G - Neurological Conditionals and Convulsive Disorders
               Section H -Mental Disorders
               Section I - Conditions of Other Body Systems
          Chapter 5 - Evaluating Evidence and making a Decision
               Table of Contents
               Chapter 5 - Evaluating Evidence and making a Decision
          Chapter 6 - The Rating Decision
               Table of Contents
               Section A - Intermediate Rating Decisions and Deferred Issues
               Section B - Determining the Issues
               Section C - Documenting the Decision
               Section D - Codesheet Section
               Section E - Coded Conclusion
          Chapter 7 - Finalizing and Reviewing the Rating Decision
               Table of Contents
               Section A - Finalizing the Rating Decision
               Section B - Reviewing the Rating Decision
          Chapter 8 - Competency, Due Process and Protected Ratings
               Table of Contents
               Section A - Evaluating Competency
               Section B - Proposed rating Decisions
               Section C - Protected Ratings
               Section D - Reductions in Awards
               Section E - Other Due Process Concerns
     Subpart V - General Authorization Issues and Claimant Notifications
          Chapter 1 - Administration Decisions
               Table of Contents
               Section A - General Information
               Section B - Statutory Bar to Benefits and Character of Discharge
               Section C - Former Prisioner of War (POW) Status
               Section D - Willful Misconduct and Line of Duty
               Section E - Determinations of Insanity
               Section F - Considering Eligibility When Homicide is Involved
               Section G - Presumption of Death
               Section H - Finding of Fact and Date of Death
               Section I-Reversal of Prior Determinations and Administrative Errors
          Chapter 2 - Decision Authorization and Notification
               Table of Contents
               Section A - Decision Authorization
               Section B - Decision Notices
          Chapter 3 - Apportionments
               Table of Contents
               Section A - Apportionment Process
               Section B - Adjusting Apportioned Awards
               Section C - Special Issues in Apportionment Cases
          Chapter 4 - Elections, Waivers, and Recoupments
               Table of Contents
               Section A - General Information on Elections
               Section B - Recoupment of Readjustment, Separation, and Severance Pay
               Section C - AdjustingDepartment of Veterans Affairs (VA) BenefitsBased on a Veteran's Receipt of Active Service Pay
               Section D - Federal Employees' Compensation (FEC)
               Section E - Two Parent Cases
               Section F - Miscellaneous Election Issues
          Chapter 5 - Military Retirement Pay
               Table of Contents
               Section A - Elections and Waivers in Military Retirement Pay Cases
               Section B - Preparing and Adjusting Awards in Military Retirement Pay Cases
               Section C - Coordinating Military retirement Pay Cases With retired Pay Centers and Service Departments
               Section D - Reconciliation of Department of Veteran Affairs (VA), Department of Defense (DoD), and Department of Transportation (DoT) Records
          Chapter 6 - Hospitalization at Department of Veterans Affairs (VA) Expense
               Table of Contents
               Section A - Information Exchange Between VA Regional Offices (ROs) and Medical Facilities
               Section B - Adjustments Under 38 CFR 3.551 and 3.556
               Section C - Adjusting Awards Involving Aid Attendance (AA) Allowance
               Section D - Adjusting Compensating When a Veteran is Hospitalized in Excess of 21 Days
               Section E - Institutional Awards Specific to Incompetent Veterans
               Section F - Estate limitations
               Section G - Compensation and Pension Record Interchange (CAPRI)
               Section H - Exhibits
          Chapter 7 - Eligibility for Department of Veterans Affairs (VA) Medical and Dental Treatment
               Table of Contents
               Section A - Eligibility for Hospital, Nursing Home, Domiciliary, and Medical Care
               Section B - Overview of Classes of Eligibility for Dental Treatment
               Section C - Processing Dental Claims
          Chapter 8 - Incarceration
               Table of Contents
               Section A - General Information on the Payment of Benefits During Incarceration
               Section B - Apportioning Benefits of an Incarcerated Veteran
               Section C - Incarceration of a Dependent
          Chapter 9 - Authorizing Awards for Incompetency and Fiduciary Cases
               Table of Contents
               Section A - General Information on Incompetency and Fiduciary Cases
               Section B - Authorizing Awards for Incompentency Cases
               Section C - Authorizing Awards for Fiduciary Cases
     Subpart VI - Special Authorization Issues
          Chapter 1 - Central Office Guidance, Equitable Relief, and Other Requests
               Table of Contents
               Section A - Compensation and Pension (CP) Service Guidance
               Section B - Equitable Relief and Other Request
          Chapter 2 - Processing Awards Involving Indebtedness
               Table of Contents
               Section A - Simultaneous Award Adjustments
               Section B - Fiscal Authorization (FISA)
               Section C - Debt Collection
          Chapter 3 - Special Act and Foreign Resident Beneficiaries
               Table of Contents
               Section A - Jurisdiction
               Section B - Awards in Foreign Resident Beneficiaries
          Chapter 4 - Philippine Cases
               Table of Contents
               Section A - General Information on Philippine Cases
               Section B - Eligibility for Benefits
               Section C - Development of Philippine Cases
               Section D - Awards and Payments
               Section E - Unique Circumstances
          Chapter 5 - Fraud and Forfeiture
               Table of Contents
               Section A - Fraud
               Section B - Forfeiture Discontinuance Provisions
          Chapter 6 - Contested Claims
               Table of Contents
               Section A - General Information on Contested Claims
               Section B - Contested Claims Development
               Section C - Authorization and Notification
          Chapter 7 - Certifications for Special Purposes
               Table of Contents
               Chapter 7 - Certifications for Special Purposes
          Chapter 8 - Miscellaneous Authorization Issues
               Table of Contents
               Chapter 8 - Miscellaneous Authorization Issues
M21-1MR Part 4. Compensation DIC, and Death Compensation Benefits
     Subpart I - Claims Processing Improvement Model
          Chapter 1 - Compensation, Dependency and Indemnity Compensation (DIC), and Death Compensation Overview
               Table of Contents
               Chapter 1 - Compensation, Dependency and Indemnity Compensation (DIC), and Death Compensation Overview
     Subpart II - Compensation
          Chapter 1 - Development
               Table of Contents
               Section A - Developing Compensation Claims
               Section B - Claims for Service Connection for Radiogenic Diseases Under 38 CFR 3.309(d)
               Section C - Claims for Service Connection for Disabilities Resulting from Ionizing Radiation Exposure Under 38 CFR 3.311
               Section D - Claims for Service Connection for Post-Traumatic Stress Disorder (PTSD)
               Section E - Claims Based on Service in Southwest Asia
               Section F - Claims for Service Connection for Disabilities Resulting from Exposure to Mustard Gas or Lewisite
               Section G - Claims Based on Former Prisoner of war (POW) Status
               Section H - Claims for Service Connection for Other Diseases and Disabilities
          Chapter 2 - Rating
               Table of Contents
               Section A - Deciding Claims for Disability Compensation
               Section B - Determining Service Connection
               Section C - Service Connection for Disabilities Resulting from Exposure to Environmental Hazards or Service in the Republic of Vietnam (RVN)
               Section D - Service Connection for certain Disabilities Associated with Gulf war (GW) Service
               Section E - Service Connection for Disabilities Incurred as a Prisoner of war (POW)
               Section F - Compensation Based on Individual Unemployability (IU)
               Section G - Benefits Under 38 U.S.C. 1151
               Section H - Special Monthly Compensation (SMC)
               Section I - History of SMC
               Section J - Compensation Under 38 CFR 4.28, 38 CFR 4.29, and 38 CFR 4.30
               Section K - Other Compensation Considerations
          Chapter 3 - Authorization Issues and Claimant Notification
               Table of Contents
               Section A - General Authorization and Claimant Notification Issues
               Section B - Failure to report for Review Examination
               Section C - Compensation for certain Paired Organs and Extremities Under 38 CFR 3.383
               Section D - Disability Compensation Under 38 U.S.C. 1151
     Subpart III - Dependency and Indemnity Compensation (DIC) and Death Compensation
          Chapter 1 - Development
               Table of Contents
               Chapter 1 - Development
          Chapter 2 - Rating DIC and Death Compensation Claims
               Table of Contents
               Chapter 2 - Rating DIC and Death Compensation Claims
          Chapter 3 - Authorization and Notification in DIC and Death Compensation Claims
               Table of Contents
               Section A - General Authorization and Notification Issues
               Section B - Initial Awards to Dependents
               Section C - Awards to Survivors Upon the Death of a Dependent of a Deceased Veteran
               Section D - DIC in Nonservice-Connected (NSC) Death Cases
               Section E - DIC to Children Pending Determination of a Surviving Spouse's Entitlement
               Section F - Remarriage of a Surviving Spouse
               Section G - DIC Benefits Under 38 U.S.C. 1151
               Section H - Elections Between DIC and Death Compensation Benefits
               Section I - Survivor Benefit Plan
               Section J - Awards barred by Receipt of Federal Employees Group Life Insurance (FEGLI)
               Section K - Allowance, Allotments, or Service pay Under 38 U.S.C. 5110(j)
M21-1MR Part 5. Pension and Parents' Dependency and Indemnity Compensation (DIC)
     Subpart I - Eligibility and Development
          Chapter 1 - Overview of Eligibility and Development Requirements for Pension and Parents' Dependency and Indemnity Compensation (DIC)
               Table of Contents
               Chapter 1 - Overview of Eligibility and Development Requirements for Pension and Parents' Dependency and Indemnity Compensation (DIC)
          Chapter 2 - Original Disability Pension Claims
               Table of Contents
               Chapter 2 - Original Disability Pension Claims
          Chapter 3 - Income and Net Worth Development
               Table of Contents
               Section A - General Information on Income and Net Worth Development
               Section B - Income and Net Worth Development Forms and Acceptable Statements
               Section C - Income Development
               Section D - Reduction of Income Due to Unreimbursed Expenses
               Section E - Social Security Number (SSN) Development
     Subpart II - Rating
          Chapter 1 - Live Pension Rating
               Table of Contents
               Section A - Requirements for Live Pension Ratings
               Section B - Determining Disability, Unemployability, and Marginal Employment
          Chapter 2 - Death Pension Rating
               Table of Contents
               Chapter 2 - Death Pension Rating
          Chapter 3 - Special Monthly Pension (SMP) Ratings
               Table of Contents
               Chapter 3 - Special Monthly Pension (SMP) Ratings
     Subpart III - Authorization issues
          Chapter 1 - The Effect of Income and New Worth on Pension and Parents Dependency and Indemnity Compensation (DIC)
               Table of Contents
               Section A - General Information on the Effect Income and Net Worth Have on Pension and Parents DIC
               Section B - Social security Administration (SSA) Benefits Program
               Section C - Section 306 Pension and Old Law Pension -Updated 9/27/11
               Section D - Parents DIC
               Section E - Improved Pension - Basic Rate Determination
               Section F - Inproved Pension - Dependents
               Section G - Improved Pension - Deductible Expenses
               Section H - Improved Pension - Adjustments based on Changes in Status
               Section I - Improved Pension - Counting Specific Types of Income
               Section J - Net Worth
          Chapter 2 - Aid and Attendance and Housebound Status Under 38 CFR 3.351
               Table of Contents
               Section A - General Information on Requirements for Aid and Attendance (AA) and Housebound Status Under 38 CFR 3.351
               Section B - AA Status for Beneficiaries Who Are Patients in a Qualified Nursing Home
          Chapter 3 - Pension Reductions for Medicaid-Covered Nursing Facility Care
               Table of Contents
               Chapter 3 - Pension Reductions for Medicaid-Covered Nursing Facility Care
          Chapter 4 - Pension Adjustments in Unusual Situations
               Table of Contents
               Chapter 4 - Pension Adjustments in Unusual Situations
          Chapter 5 - Elections Between Pension Programs
               Table of Contents
               Chapter 5 - Elections Between Pension Programs
          Chapter 6 - Department of Defense (DoD) Survivor Annuities and Their Relationship to VA Death Pension and Parents’ Dependency and Indemnity Compensation (DIC)
               Table of Contents
               Chapter 6 - Department of Defense (DoD) Survivor Annuities and Their Relationship to VA Death Pension and Parents’ Dependency and Indemnity Compensation (DIC)
          Chapter 7 - Eligibility Verification Reports (EVRs)
               Table of Contents
               Section A - EVR Selection Procedures
               Section B - Initial Stages of EVR Processing
               Section C - Second Stage EVR Processing by Veteran's Service Representative (VSRs)
               Section D - EVR Terminations and Related Issues
               Section E - Miscellaneous EVR Issues
     Subpart IV - Organization of the Pension Maintenance Centers
          Chapter 1 - Organization of the Pension Maintenance Centers (PMCs)
               Table of Contents-Updated 3/22/04
               Chapter 1 - Organization of the Pension Maintenance Centers (PMCs)
          Chapter 2 - Pension Maintenance Center (PMC) Procedures
               Table of Contents
               Chapter 2 - Pension Maintenance Center (PMC) Procedures
M21-1MR Part 6. Chapter 18 Benefits
     Table of Contents
     Chapter 1 - General Chapter 18 Benefits Information
          Table of Contents
          Chapter 1 - General Chapter 18 Benefits Information
     Chapter 2 - Spina Bifida and Other Covered Birth Defects
          Table of Contents
          Section A - Process Overview
          Section B - Eligibility and Development
          Section C - Rating
          Section D - Authorization Issues
M21-1MR Part 7. Burial Benefits
     Table of Contents
     Chapter 1 - Burial Benefits and Allowance
          Table of Contents
          Section A - General Information
          Section B - Claimant Eligibility
          Section C - Development
          Section D - Authorization Payment Issues
     Chapter 2 - Service Connected Death Burial Allowance
          Table of Contents
          Section A - Veteran Eligibility
          Section B - Authorization Eligibility Issues
     Chapter 3 - Transportation Allowance
          Table of Contents
          Chapter 3 - Transportation Allowance
     Chapter 4 - Plot Allowance
          Table of Contents
          Chapter 4 - Plot Allowance
     Chapter 5 - Memorialization
          Section A - Presidential Memorial Certificate
          Section B - Flags
          Section C - Headstones and Markers
     Chapter 6 - Exhibits
          Table of Contents-Updated 8/14/06
          Chapter 6 - Exhibits
M21-1MR Part 8. Accrued Benefits
     Table of Contents
     Chapter 1 - Eligibility
     Table of Contents
     Chapter 1 - Eligibility
     Chapter 2 - Development
     Table of Contents
     Chapter 2 - Development
     Chapter 3 - Rating
     Table of Contents
     Chapter 3 - Rating
     Chapter 4 - Authorization and Notification
     Table of Contents
     Chapter 4 - Authorization and Notification
M21-1MR Part 9. Ancillary and Special Benefits
     Subpart I - Ancillary Benefits
          Chapter 1 - Vocational Rehabilitation
               Table of Contents
               Section A - Eligibility
               Section B - Rating
          Chapter 2 - Automobile and Adaptive Equipment Allowance Under 38 U.S.C. Chapter 39€
               Chapter 2 - Automobile and Adaptive Equipment Allowance Under 38 U.S.C. Chapter 39
               Table of Contents
          Chapter 3 - Specially Adapted Housing (SAH) or Special Housing Adaptation (SHA) Grants
               Chapter 3 - Specially Adapted Housing (SAH) or Special Housing Adaptation (SHA) Grants
          Chapter 4 - Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)
               Chapter 4 - Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)
               Table of Contents
          Chapter 5 - Loan Guaranty Benefits
               Table of Contents
               Section A - General Information on Loan Guaranty Benefits
               Section B - Department of Veterans Affairs (VA) Pension-Related Home Loans
          Chapter 6 - Restored Entitlement Program For Survivors (REPS)
               Table of Contents
               Section A - General Information on REPS Benefits
               Section B - Regional Office (RO) of Jurisdiction Action for REPS Benefits
               Section C - General Information
               Section D - REPS Master Record Inquiry
          Chapter 7 - Clothing Allowance
               Chapter 7 - Clothing Allowance
     Subpart II - Special Benefits
          Chapter 1 - Special Allowance Under 38 U.S.C. 1312 (a) and Medal of Honor Pension€
               Table of Contents
               Section A - General Information
               Section B - Eligibility Determinations and Claims
               Section C - Development
               Section D - Authorization and Notification
               Section E - Medal of Honor
          Chapter 2 - Ratings for Special Purpose
               Table of Contents
               Chapter 2 - Ratings for Special Purpose
M21-1MR Part 10. Matching Programs
     Chapter 1- General Information on Matching Programs
     Chapter 2 - Social Security (SS) Verification Match
     Chapter 3 - Civil Service Verification Project
     Table of Contents
     Chapter 4 - Railroad Retirement (RR) Verification Report
     Chapter 5- Social Security (SS) Death Match
     Table of Contents
     Chapter 6- Semiannual Review of Potential Duplicate Payment Cases
     Table of Contents
     Chapter 7- Total Disability Income Provision (TDIP) Review
     Chapter 8- Reference Information
     Table of Contents
     Chapter 9- Income Verification Match (IVM): Basic Components
     Table of Contents
     Chapter 10- Income Verification Match (IVM): Further Development
     Table of Contents
     Chapter 11 - Veterans on Active Duty in Receipt of Department of Veterans Affairs (VA) Benefits
     Table of Contents
     Chapter 12- Bureau of Prisons (BOP) Match
     Table of Contents
     Chapter 13 - Beneficiary Identification and Records Locator Subsystem (BIRLS), Master Record, and date of Death Reconciliation Project
     Chapter 14 - 100 Year Old Review
     Table of Contents
     Chapter 15 - Social Security Administration (SSA) Prision Match
     Table of Contents
     Chapter 16- Fugitive Felon Match
     Table of Contents
Fiduciary Program Manual (Formerly M21-1MR, Part XI)
     Chapter 1 - Overview of the Fiduciary Program
          Table of Contents
          Section A - Overview of the Fiduciary Program
          Section B - Job Functions and Responsibilities
     Chapter 2 - Field Examinations
          Table of Contents
          Section A - Field Examinations Process
          Section B - Field Examination Requests and Reports
          Section C - Issues of Competency and Legal Disability
          Section D - Guidelines for Conducting and Reporting Field Examinations for Adults
          Section E - Determining Payees and Follow-up Actions for Adult Beneficiaries
          Section F - Special Issues Relating to Field Examinations for Adults
          Section G - Guidelines for Conducting and reporting Field Examinations for Minors
          Section H - Determining Payees and Follow-up Actions for Minor Beneficiaries
          Section I - Special Issues Relating to Field Examinations for Minors
     Chapter 3 - Account Audits
          Table of Contents
          Section A - Overview of the Accounting Analysis Process
          Section B - General Guidelines for Protecting Beneficiary Funds
          Section C - Requiring and Securing Accountings
          Section D - Accounting Analysis
          Section E - Bonds and Withdraw Agreements
          Section F - Accounting Approval
     Chapter 4 - Estate Administration and Supervision
          Table of Contents
          Section A - Folder Management -Updated 7/13/05
          Section B - Administrative Record Keeping and Control Responsibilities
          Section C - Estate Administration Responsibilities
          Section D - Issues Regarding Beneficiary Funds
          Section E - Closing Principal Guardianship Folders (PFGs)
     Chapter 5 - Misuse, Negligence, and Reissuance of Benefit Payments
          Table of Contents
          Section A - Misuse, Negligence, and Reissuance Issues
          Section B - Misuse Allegations
          Section C - Misuse Investigations
          Section D - Misuse determinations and Reconsiderations
          Section E - Reissuance of Benefits and Negligence Determinations
          Section F - Referrals to the Office of Inspector General
     Chapter 6 - Onsite Reviews
          Table of Contents
          Section A - Onsite Reviews
          Section B - Onsite Review Protocol
          Section C - Onsite Review Findings Report

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